Insights
Notes from building this system for ourselves first.
Long-form pieces are on the way. In the meantime, here's what we're currently writing about.
MCP
Why your AI tools shouldn't have a bespoke integration each
The case for one control plane instead of five one-off connectors — and what it costs when you skip it.
Coming soonSales
The 37-second rule
Why response time beats almost every other lever in early-stage sales, and how to actually hit it.
Coming soonOperations
An exception queue is a product decision, not a feature
The difference between automating a process and automating the decision of when a human needs to see it.
Coming soonAutonomy
Permission tiers, not blanket access
How we decide what an AI agent can do unattended, what needs a limit, and what always needs a person.
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