nexthing
Services

Seven capabilities. One connected system.

Each is built to stand alone, and each is designed to plug into the same CRM, calendar, and billing layer as the rest — so a client who starts with one ends up with an operating system, not a pile of disconnected tools.

01 / 07

AI Agents

Agents that do the job, not just answer questions.

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We build agents scoped to a real job — qualifying inbound leads, triaging support, drafting proposals, following up on invoices. Each one runs inside explicit permission tiers: fully automatic, automatic within limits, or human approval required. Nothing gets unlimited write access by default.

  • Scoped agent instructions and tool permissions
  • Escalation and approval rules
  • Audit log of every action taken
02 / 07

MCP Development

Your business, exposed as tools an AI client can operate.

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A Model Context Protocol server is the control plane: CRM, calendar, billing, projects, and support exposed as a defined tool set, so Claude, ChatGPT, or any MCP client can ask what needs attention and take permitted action — without a bespoke integration for every surface.

  • Tool and resource design (crm.*, billing.*, projects.*)
  • Auth, rate limiting, and scoped credentials
  • Streamable HTTP remote server, hosted or self-hosted
03 / 07

Sales Automation

Response time and follow-up, without a person watching every channel.

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Leads from every source land in one pipeline: normalized, deduplicated, scored, and assigned. Automated first response, SMS and email follow-up sequences, no-show recovery, and SLA timers replace manual chasing — a human only sees what the system can't resolve itself.

  • Multi-source lead ingestion and dedup
  • Scoring and routing rules
  • Follow-up sequences and no-show recovery
04 / 07

Custom Software

The part no off-the-shelf tool actually covers.

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Some of the work is always custom — the integration between two systems that were never meant to talk, the internal tool that makes a manual process disappear, the dashboard that answers the one question your team asks every week. We build it to fit how you actually operate, not the other way around.

  • Discovery and technical architecture
  • Internal tools, integrations, and dashboards
  • Documentation your team can maintain
05 / 07

AI Websites

A site that qualifies visitors, not a brochure with a form.

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The site talks to the same system a salesperson would use: it answers questions, asks the right follow-ups, scores the opportunity, and books the correct appointment type — creating a CRM record before a human is ever involved.

  • Concierge chat tied to CRM and calendar
  • Lead capture, scoring, and routing
  • Performance and accessibility as launch requirements
06 / 07

AI Voice

A phone line that answers, schedules, and escalates.

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Inbound calls and SMS get handled 24/7 — new inquiries, basic pricing, appointment changes, FAQs, routing to support. Every call becomes a CRM activity with a summary attached, so nothing said on the phone gets lost between systems.

  • Inbound call and SMS handling
  • Appointment booking and rescheduling by voice
  • Call summaries logged to the customer record
07 / 07

CRM Development

One record per customer. One timeline per relationship.

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Not a glorified spreadsheet. Every contact carries identity, attribution, qualification, messages, meetings, proposals, contracts, payments, projects, and support history on a single unified timeline — built around the lifecycle stages your business actually has.

  • Custom data model built around your lifecycle
  • Unified activity timeline
  • Health scoring and pipeline reporting